The nation’s largest utility management provider has continued to grow, this time with the addition of a bulk internet management provider.
Conservice, which in 2021 purchased an ESG service provider, has about 75 percent market share in utilities management. This time the expansion is in the internet services space, an offering that has come to be just as vital to residents as traditional utilities like running water and electricity.
Onboard, based in Salt Lake City, Utah, was purchased by Conservice in 2024. Onboard’s team of telecom experts leverage initiate, deploy, support, and manage bulk internet packages for property owners and their residents.
“Managing and supporting bulk internet programs is a natural expansion of Conservice’s utility management services,” Mike Doucette, Onboard’s head of business development, said. “Affordable connectivity offerings attract and retain residents, while property owners can see increased NOI with offerings tailored and managed by Onboard.”
In a bulk model, the property owner may pay $35 per unit to provide the service to each resident while Onboard works closely with the owner to ensure the offering is priced appropriately – and competitively — in each market to the resident. Among the internet providers Onboard partners with are several of the nation’s largest along with regional and local options.
To begin the process, Onboard secures from an owner a letter of authorization to speak with providers on their behalf.
What differentiates the Onboard product from its competitors, Doucette said, is the reputation for high-quality client relationships and detail in excellent service — all qualities that Conservice has championed for nearly 25 years.
“After the contract has been signed, how do you get your residents excited and informed about the offering? That’s where Onboard truly shines, by continuing to manage and support the program long after deployment,” Doucette said. “That includes driving residents to a custom branded portal to sign up, implementing drip marketing campaigns to drive awareness, and ensuring owners stay ahead of evolving industry regulations.
“It’s a comprehensive white glove service that is backed and enabled by our tech platform,” he said.”We’re thrilled to now be part of the Conservice family, and together our services can revolutionize properties’ technology and utility management.”
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