Virtual Assistants Among the Solution
The VA Group is representative of a small subset of potential service sector contractors available to help home sales organizations and many other critical business groups to be more productive and profitable.
Based in Las Vegas, but with a workforce from abroad, the VA Group provides virtual assistants who use AI, among many other tools, to speed up everyday workflow.
“Most of our team members are in the Philippines and South Africa, but we also have virtual assistants from Venezuela, Argentina, and many other countries,” Erika Carla, a member of the VA Group team said. “They are vetted and undergo screenings, including English proficiency tests, criminal background checks, and skill set matching.”
The benefit of a qualified VA, Carla said, is the flexibility. A VA can work during the client’s work hours for better communication, and during flex hours as needed.
Carla said entering a contract with the VA Group covers a lot of ground, but requires a 20-hour per week commitment.
“Our minimum is 20 hours a week because we give our qualified VAs job security at that rate,” she said.
Virtual assistants from the VA Group can do administrative work, including calendaring, scheduling, followups, incoming and outgoing phone calls, emails, and prioritization of tasks including internal communication, research, records maintenance, and database management.
But that’s just the starting point.
In client prospecting, a VA from the group will make as many as 300 cold calls per day, and 5,000 emails per week. The group can provide CRM database management or a dedicated campaign manager.
They also do brand strategy, design, and accounting.
VAs for Housing Professionals
Anequim has been operating in the manufactured housing industry for nearly two years now, and provides customizable workforce solutions for organizations that need a strategic partner.
“Anequim delivers fully customizable workforce solutions tailored to each client’s needs while prioritizing compliance, efficiency, and long-term growth,” Anequim CEO Gwen Aspen said.
Through an integration with Rent Manager, Anequim offers a 24/7 call center, and a back-office support team without having to commit to a full-time employee.
The company, based in Omaha, Nebraska and with a workforce largely in Mexico, provides a vetting process that puts the client in control. The workforce provides human resources, payroll, and compliance services, as well as account management with a growth mindset.
Anequim Chief Marketing Officer Nicole Zeno said their workforce is made available long-term successfully with no significant initial investments.
“Anequim’s success is tied to the ongoing success of our clients, making the partnership truly sustainable,” she said.
Rocket Station, another provider, makes available virtual assistants with a focus on housing, including in areas of property management.
Ira Gayatin, business development lead with Rocket Station, said the relationship with a client starts with interviews and several weeks of onboarding to help align the team and its tools toward the desired outcomes.
“This is where custom solutions would kick in,” Gayatin said. “Our VAs get soft skills and housing training for computer and phone work, sales, customer service, transaction coordination, and social media management.”
“As long as we can document the whole process, the VA can do it,” he said.
A client offers search qualifications — such as capability with a particular technology, years of professional experience, or by a personality trait indicator. From their immediate roster of 500 candidates, or the wider field of 1,800, Rocket Station provides three or four potential VAs for the client to meet and interview.
The business is based in Dallas and much of its workforce is in the Philippines.
A virtual assistant from Rocket Station can be hired for $13 per hour for part time, 20 hours per week, or for $11 per hour for 40 hours, including weekend hours.
There is a one-time implementation fee of $1,995.
Remote Staffing for Real Estate Investment
Gallagher and Mohan specializes in outsourcing for the real estate investment industry, with experience in the major asset classes.
“We have offices in Washington D.C., Atlanta, and New Delhi, India,” Gallagher and Mohan representative Marko Simic said. “We have 250-plus employees and work with more than 120 real estate clients across the United States and Europe.
“There are many ways we can work together,” Simic said. “Our clients use our service to scale and streamline their underwriting, asset management, investor reporting, market research, lease administrator and accounting processes.
The agency has multifamily financial analysts, asset management analysts and accountants that focus client needs. The remote staff works through Teams, for instance, and can engage with a client and their customers in support of efforts within property management software and solutions including Yardi, AppFolio, MRI, Sage, Procure, Entrata, and others.
Simic said his team has partnered with more than 100 real estate firms, including LaSalle, CBRE, Marcus & Millichap, Palatine Capital Partners, and The Milestone Group.
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